Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by different methods depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
India/Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xoexporter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***R –
Wonderful earrings! Well packed! holders are durable.
R***r –
Very good
Customer –
Earrings are good, but small. I expected that there will be stones more. Delivery to chelyabinsk region month
I***i –
It’s fast והתיאור מדוייק. Thank you also for the gift ששלח store.
M***h –
very very good!
K***a –
All as in the description, it came to novosibirsk for 7 days. super, i recommend)))
M***a –
Thank you. you’re so cute.
A***a –
Beautiful carnations. Everything is as stated. Stones shine. Fasteners are good, not weak. Delivery is fast. 17.03 ordered 5.04 received. In general, satisfied. I wanted small carnations for 2, 3, 4 and 5 punctures. I attach the photo. In general, super.
O***s –
The earrings are qualitative and nice!
Customer –
Everything is very good) earrings in excellent condition
G***g –
Everything is super. Well packed.
G***m –
good
Z***r –
Really pretty. I like it a lot
M***i –
احببتها
E***a –
Came after the end of the order protection. Quality is good
N***n –
Excellent goods, stones look expensive
S***b –
nice set!
R***y –
Smaller than expected but cute
M***l –
It took a very long time like 2 months which is okay but I really needed some and had to wait I could’ve bought some but I’m tired of losing them lol The camera does no justice for these earrings but they’re gorgeous in person I might order the square ones and triangle ones next
A***r –
Nice set of earrings
C***e –
Just as pictured.
C***n –
Boa
F***a –
Received. Thanks
F***+ –
I order these every month I love them
W***s –
I love these earrings so much I bought two more and I already got two at home. The shine and quality is perfect!
N***A –
The order was less than a month. the product corresponds to the description. i advise this store.
D***a –
Came in about a month. All whole. In the ear hold well. Insanely beautiful sparkle in the sun. Very good carnations
S***e –
Good quality
Customer –
Beautiful
Customer –
Best product but unfortunately not received.