Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by different methods depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
India/Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xoexporter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***a –
The color is different. The picture looks more noble because more brown beads. But it’s like what i wanted. Next time i’ll take another color more colorful. But i’ll take it.
L***a –
super
B***e –
Braud but too red
D***v –
Good product. Very well packed. Fast delivery to Almaty.
I***a –
Cute bracelet. but on the children’s pen. I advise you to make two sizes.
M***a –
Good product, identical to the photo.
I***e –
I have received it thank you
M***a –
Although shipment szła ultra long of course not fault shop only Mail Polish, then I am very satisfied. After 60 days shop turned me money. Bracelets are really cool. I can with a clear conscience recommend this shop. Thank you.
B***r –
thank you, super
C***n –
Fast shipping and perfect product very cool
C***o –
The product did not arrive but the store returned money. I ‘ve bought other times and the bracelets are very nice
A***s –
cute bracelet, happy wife, I recommend the store.
S***z –
Successful in
1***1 –
Very beautiful!!!
I***n –
It’s not the same as in photos, but still i like it
M***z –
love, love this item
K***l –
Beautyful bracelet! Will order again!
J***s –
Like the photo, it came with a loose saying but it can be placed, no problem,
Customer –
It is equal to the product of the photo, soloque came more loose than it should, but cute bracelets
V***e –
Labai Labai ilgai laukiau, bet siaip graziai suverti, tikiuosi laikys Guma.
V***z –
Beautiful products
C***i –
very nice item 🙂
R***n –
bella
S***s –
To a huge regret the parcel did not come, but the store promptly returned the money. I recommend the store and the seller.
B***r –
beautiful
S***r –
Lovely. Fast shipping
Customer –
THE elastic is very tight.
Customer –
Very cute and nice bracelets! Thanks
P***a –
Never arrived, full refund
R***a –
nice
S***z –
Bonitas
A***D –
I loved it. Parcel received after 36 days
R***s –
Good quality
A***a –
Bracelets compatible with description, minus long standby time, but goods wynagradza
Customer –
The bracelets are as described. Exactly the same as the photo. The store was very quick to send the package. It took exactly a month to arrive. I’m very grateful to the seller.