Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by different methods depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
India/Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xoexporter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a –
Easy to close and open( make it smaller or larger) nice and shiny doesn’t look at all cheap. definitely recommend
D***i –
I am very happy with the purchase store well done 5 +++
M***d –
Beautiful whole set
I***a –
Very beautiful set
M***m –
Spectacular as in picture, thanks
T***a –
Excellent bracelet. as in the photo. as in the photo. i’m happy. thanks the store. i recommend. everything is fine.
K***a –
All OK
A***n –
Really nice, only delivery took a long time
S***i –
T
V***o –
Class
Customer –
Thank you very much. The product is very good. And the cargo arrived very quickly. i will follow your products. achievements…
P***a –
OK
D***a –
Very beautiful!!!
A***n –
Hello everyone, on my channel a video with the unpacking of this parcel, in the video you will see for yourself, what to what!!! My channel aliholicshow, all my unpacking is also in instagram @ artem_bukhonin only here is straight in real time, unpacked and posted photos, and on records with goods, where the most number of likes, i will review this parcel! And already look at the channel, which is most popular! Aliholicshow my channel, waiting to visit!
M***a –
Beautiful
S***o –
Excellent very nice
Customer –
I liked the suspension! The parcel came late, but mostly everything is fine.
J***r –
It’s very nice. i liked it very much. i sure will buy more and shipping is fast. I recommend the store.
S***s –
21 days came to my hand very nice I like it very much I recommend
A***t –
The items are very beautiful and well done. The only problem is that i have buy one bracelet and one necklace, but the store sent me two necklaces and no one bracelet. But is ok. Thanks.
U***m –
Love this item.
J***i –
very nice
D***e –
hermoso
T***a –
I really liked the bracelet. Thanks to the store for the timely shipment and good packaging, the goods arrived without damage.
L***e –
Gražus daikčiukas
L***a –
For its price is very good goods. I did not regret that i ordered it. Prodovets well done, well rested, provided delivery.
A***N –
Very beyendim
G***i –
It’s okay. As in the picture.
M***a –
Very elegant and very light
F***O –
Very nice
J***h –
I ordered the kit at once. I liked it very much. The photo does not convey all beauty. Looks like gold. Quality is good. Delivery is almost a month ukrmail. Thank you to the store. I recommend.
E***m –
the store sent me this with the wrong color. I don’t know if he/she is fooling me or what! I can easily make the difference between the yellow gold and the light rose gold. the shipping is so soooo slow. the seller didn’t extend the purchase protection while it was running out. I got the item but it’s different from the bag. So it’s almost useless. otherwise it’s beautiful and shiny. I advise the seller to concentrate before sending items or to check the store and update information
I***a –
Very beautiful, everything matches