Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by different methods depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
India/Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xoexporter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***n –
Very nice Earings
M***a –
Unexpected that they are so big and heavy will be, the delivery was very long, but in general everything came in excellent condition.
M***a –
Earrings are cool. Very original.
A***v –
Gorgeous earrings!!! Everything is done very neatly and beautifully!!!! Just stunning product quality!!! Delivery speed is just above all expectations!! The store delivered the goods in less than 2 weeks!!! I recommend this product to purchase!!
H***U –
In jewelry i do not understand but like norms. The whole came quickly
A***a –
They’re amazing!
A***a –
Earrings are gorgeous. At first they seem heavy, then the ears get used to. The quality is excellent, natural pearls already have a ring and a necklace with such scarab. Wear, of course, only separately: a very bright and self-sufficient thing. One of my favorite stores, the delivery does not say that very fast, but everything comes.
A***v –
As in the description. Thank you.
M***i –
very nice!
A***a –
Amazing set. Very satisfied. The order went more than a month. Natural pearls-river pearls. Thank you to the store.
A***a –
Stunning
M***a –
Did not come (returned the money.
S***s –
Received after 2 months
N***a –
Very beautiful but for me too big
Customer –
Nerealiai gražūs auskarai 🙂 Super Ačiū pardavėjui
S***v –
Very beautiful earrings thank you)
L***a –
Super, thank you!
B***a –
Walked for a long time. But they are very beautiful!! The weight is a little heavy, look awesome, not throwing!
T***a –
The set itself is all as in the description. A little heavy earrings, but with such stones and not wise. The parcel was sent by the store quickly, relatively quickly it crawled to me. In general, the goods are happy :))
L***a –
The goods of this store are always on top! Fast shipment, quality packing, beautiful decoration. The store is responsive and honest. Shop recommend.
E***a –
Cool earrings!
O***o –
It’s an excellent item with nice finish, very good quality, i recommend.
M***a –
so cool
V***a –
Delivery 2 months. Earrings are very unusual! Quality is good. Heavy, definitely not for every day.
N***a –
Ordered 24.02, put in the mailbox 29. 04, everything is fine, without damage,, the earrings are beautiful, under epoxy resin, mother of pearl heliotis,, natural pearls, made qualitatively, on a thin lobe is heavy, i’m normally not very big weight, but some earrings do not play, it is necessary to pair or pendant or ring…, tracking after sending was not, Thank you and my recommendations to buy ….
Customer –
Sent to dzerzhinsk in the nizhny novgorod region for 67 days. Russia received on march 24. Received today on april 7. I took 95,56 ₽. What to say. Earrings heavy. Only on the way out. The shape of the clip i do not really like. It is not very convenient to insert into the ears. But it looks beautiful. But the skull is not appropriate. When you have a cross, as it is not very correct. And in the photo (as usual) the metal is lighter, here it is dark. For a long time you can not wear (ears will hurt) and you will not dance (the lobes will quickly stretch). And it looks so beautiful.
Customer –
They are very beautiful, thank you!!!
Y***a –
Big.
L***e –
Got these to give a a gift. I like them!
S***a –
Beautiful but large enough
Customer –
Cool earrings; thank you!
R***o –
The goods never came, the money has not yet been returned.
G***m –
The goods did not come, the money was returned
Y***a –
Quality product, perfectly packed, quickly delivered (14 days)! Definitely recommend! Definitely i will order more. Parcel tracked
Customer –
I ordered 2 times, but the goods never came. Money returned
S***a –
Did not come
Customer –
They are gorgeous, they are to heavyweight for my comfort I might give them away, thanks you!