Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by different methods depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
India/Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xoexporter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***a –
As in the picture
L***n –
Génial comme d’habitude
L***a –
I order the second time, everything is fine)
A***l –
Great but a little heavy
Customer –
I like it very good quality but stay better than it looks
L***o –
They’re just like the picture. Very good quality and fast shipping, in 1 week i was in spain☺️
G***i –
Great
N***o –
Parfait
M***i –
Nice item. Well finished
A***a –
Beautiful
A***s –
They’re great.
Customer –
They are cool but a little hard to open and close. I had to do something about it and almost broke them
R***n –
Such fast shipping and I love the earrings! I ordered some silicone backs as I think they’ll look better against my ears with those.
S***Y –
Cool earrings. It can be seen that not “plastic” shoe, but the weight has decent respectively, probably it depends on the size of the earrings themselves, i took the largest available from the store. The only color is still yellowish, for comparison applied mangovskie earrings. Also, the fasteners are not convenient for me, maybe it’s time, you need to get used to it. But in general, still happy with the purchase and i will wear it with pleasure! Ordered 14-03, received 24-04. Thanks to the seller and 5 stars!
B***s –
Message
Customer –
They look good quality, you’ll have to wait to see how they evolve
M***l –
Pretty & looks just like photo
J***w –
I like in general. One ring came damaged finish.
V***v –
Cool earrings and great price! I love it!
V***a –
Nice 🙂
Customer –
Beautiful but little too heavy
K***d –
Nice earrings
M***p –
As always very good quality and great communication with the store
Customer –
perfect
A***i –
Excellent quality, very stylish
O***d –
Perfect
B***o –
I Order often from this store and I find that his earrings are impeccable, seem even true! Shipping and package all perfect as always, thank you!
S***e –
Product at the top!!
L***z –
One of the golden hoops was a little dented, but it’s almost imperceptible to the naked eye, otherwise, they are fantastic and very comfortable to wear