Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by different methods depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
India/Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xoexporter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***o –
I liked the bracelet, there was no unpleasant smell.
A***a –
Beautiful
S***e –
Viskas puikiai Kaip uz Tokia Kaina. Atejo laiku, Kaip IR buvo parasyta. uzsakyta 04.15, atejo 05.04. Tikiuosi laikys outlets.
A***a –
The item is packed and looks good
K***k –
The parcel went a long time, everything came in a simple package, the bracelet is cool, thanks to the store.
D***s –
She’s very pretty, just like the picture.
C***a –
Very pretty
H***f –
Very nice and trendy.
N***a –
Good bracelet. Suitable for both wide and narrow wrist. As it will show itself in the sock, i’ll tell you later))))
I***a –
Excellent brag, magnetic lock strong
M***Z –
ok
N***k –
I liked it very much)))
Customer –
For the price. Really nice
S***h –
very quick in shipping most impressed.bracelet a little squash up in package..but its in time for mothers day..xx
L***l –
Liked)
Customer –
Just like on the picture! Amazing! Pretty! Thank you!
V***s –
Pleases the eye, thank you very much, very beautiful, you can change every day new, lock very strong, happy, the store conceals, i recommend)))
A***o –
Thank you very much to the store, i liked everything very much, i order not the first time and always happy. Thank you for the gift
E***k –
I am very satisfied with bracelets, I received my gift. Good contact store recommend.
A***a –
Beautiful, quality, but unfortunately not on any hand, short
A***s –
Beautiful bracelet! The store sent a gift. Thank you
A***u –
Fast shipping
O***A –
The bracelet is beautiful, also put a gift
Customer –
very nice
Y***a –
Beautiful bracelets! Welcome to purchase
I***a –
The track was not tracked, but the bracelets came in time. Put it in the mailbox. With the store did not communicate, there was no need. There is a strong smell, but over time should fade. Material leatherette. Very comfortable clasp.
S***I –
מאד beautiful
P***r –
B ansoletka has terrible smell need long ventilate.
Customer –
Beautiful golden feather details are fading. But is beautiful. I recommend the store.
Customer –
Was supplied with a broken small magnet. Further sees the strap work it off nicely.
P***a –
Cute bracelet on magnetic latch. My hand is not small.
V***l –
Beautiful
M***o –
So pretty and cute
T***B –
Bracelet super! The material is very pleasant to the touch. Magnetic buckle. I don’t want to shoot. Thank you to the store.
S***g –
Item as pictured
Customer –
Quality is excellent
E***a –
Cool bracelet. The straps are painted in silver (beige from the wrong side). Clasp magnetic.