Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by different methods depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
India/Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xoexporter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
U***y –
Interesting, high-quality bracelet. Thank you, i really liked
N***o –
Bracelet liked Good skin
D***R –
The bracelet is excellent, the price/quality is just super. On the wrist is 19 cm. Ordered a bracelet 21 cm. Came up perfectly. Magnetic buckle. Delivery is long 2 months.
J***z –
It looks very well finished and consistent. I was pleasantly surprised.
F***r –
Description accurate, on the hand looks good. But the track, not tracked at all, the bracelet, in my opinion the store lost. Opened a dispute-returned the money. Now i can not return the debt.
Customer –
I like it very much. I recommend it to you. Fast shipping. Teşekkürler.
R***u –
Good strong bracelet, comfortable buckle, delivery 3 weeks, recommend
M***m –
Cool bracelet recommend store
N***y –
The quality is excellent. Cool lock-magnetic. The girth of my wrist is 17 cm, respectively ordered 19 cm bracelet. Approached the size. In size just. Pretty tough and relatively cumbersome. Looks nice. Leather strap, details-metal.
A***v –
Corresponds to the description of 100%. To moscow came quickly, tracking was not always, but it does not soar me. Seller recommend. Came in a small envelope with a puffy
N***v –
Leather bracelet, corresponds to the description. Even if you take the diameter is not big enough, you can stretch the bracelet a little in this skin advantage. I recommend!
A***a –
Very long went but in general the bracelet is cute.
P***p –
The track was not tracked for a long time. I order in this store the 2nd time.
N***O –
I’ve received the bracelet fairly fast. I ordered the silver one, 19 cm long. My wrist is 17 cm in diameter, so this one fits quite nicely. When it stretches out with wearing it will fit perfectly. Overall I’m very satisfied with the product.
D***k –
Beautifully looks Hope that will be good for my son Thank you
E***n –
The product came with a mistreatment in the silver part
A***n –
Bracelets are very cool genuine leather, came for 3 weeks in ufa. size match, suggest
D***a –
Arrived on time, leather, beautiful, I liked RECOMMENDED
Customer –
Bracelet made of genuine leather. More like a woman. I decided to wear it myself.
D***d –
Everything is super. There is a small smell, but it does not matter, delivery mega fast, with the store did not communicate. I advise everyone!!
C***s –
these are very nice bracelets and one has a locking mechanism but the others will not come undone accidentally. they arrived in good time and in good condition and thank you to the store!
C***o –
Beautiful! Very good quality!
S***n –
Got a bracelet!!! I’m delighted!!!! Quality chic! The clasp is reliable (barely guessed how to open it))))! Recommend!!! Ordered 19 cm on the wrist 16 cm, what you need!!!! Thank you!!!!!!!!!
E***A –
arrives today 21-03-2019 thanks
M***i –
Quality leather looks great on the hand. Shipping is very long, 22/01 order 27/03 received, even forgot what ordered. I did not communicate with the store. I recommend to buy!!!!
A***v –
The bracelet liked, the hand sits relatively tightly, the lock is sliding, it itself does not open, in general, the hood
A***v –
Class. Spent 2 months
T***t –
It went very long, and so everything suits, the bracelet is like, the purchase is satisfied
G***r –
fast delivery. good price. good service. Well packed
W***u –
very nice!
P***v –
Everything perfect
Customer –
Geweldig item
P***S –
Too short. looks good.
C***t –
Every pieces are top-notch, very happy with the purchase – thank you store.
Customer –
Thank you. I liked the goods. Came pretty fast
А***н –
As in the picture.
M***R –
Very good quality and beautiful. It also came quickly. But you need to adjust the wrist number well
Customer –
Great quality merchandise fulfills that was advertised can trust
E***R –
It took him long enough to arrive, almost two months. Very nice and good quality, just like the photo
J***a –
Fast shipping, quality
S***t –
mooi
A***n –
Super bracelet!
A***r –
Polecam
H***e –
It is a good article to advise
V***v –
All super
F***r –
great quality!! Received as described
F***a –
Received on time and meets purchased
B***o –
Thank you very much.
E***p –
Buy!!. they’re beautiful.
P***a –
perfect
O***r –
Good bracelet
A***v –
The product corresponds to the description, reliable store
J***o –
OK, but ordered for small 🙁
B***z –
Perfektni unikatni vyjimecny naramek this se yen so nevidi. Spokojen.
N***m –
nice product, well packed and fast delivery.
H***u –
I received the product delivered thanks It looks good
M***e –
Bracelet of very good quality. Send fast. I recommend this store
A***e –
Fantastic. All those who send. Amazing (ana)
Customer –
Everything is very fast, quality is super!
O***a –
Good material, reliable, but somewhat late shipping
Customer –
Beautiful bracelet
G***r –
I really liked the bracelet. I recommend.
V***u –
exactly what i ordered for
Y***v –
Excellent bracelet, quality, natural leather. Fit in size. Thanks to the store.
A***s –
Great product, beautifully finished, clasp, etc. Recommend.
M***u –
Good quality, fast shipping.
V***N –
Super!
L***s –
super
J***o –
It came and looks great, just wrong in size, it’s too wide for me.
A***v –
Length 25 cm. Too big, but otherwise everything is fine.
B***o –
Super bracelet, I am very pleased, size approx, recommend.
H***o –
Nice quality, unique, fast delivery to the Jakarta Indonesia, price is OK.
Customer –
Cool bracelet, made soundly. I recommend the product and the store.
Customer –
Thank you for your product arriving.
R***m –
Order received, thank you, as in the photo, i recommend
J***e –
Nice bracelet.
D***n –
mooi