Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by different methods depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
India/Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xoexporter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***a –
Before ufa, the bracelet went 2 months, fully corresponds to the description, very satisfied with the order. The smell is, but it’s fixable
F***a –
SHOW!!!! Delivery before the expected… Good quality!
T***o –
Smell (
M***m –
Corresponds to the description. Long shipping
A***i –
Nice
V***V –
In the mailbox seemed
Customer –
As in the picture, everything is ok.
O***M –
Excellent bracelets, really leather, made well. On a thin female hand a little too big, but do not fall off.
A***a –
I ordered 9.03. Came 13.04. cute bracelets, match the description. Look beautiful
A***v –
The goods did not reach .. The funds were returned, there are no claims to the store.
V***r –
Beautiful. Arrived in a month and not paid postal order.
N***i –
Arrived in 10jrs in france. Product according to the photo
A***a –
Excellent, just like the picture, normal makes my doll and they look recontra fashion
A***a –
Bracelet is nice and everything is OK! Thanks!
N***e –
Colors vary a little.
A***a –
Both orders reached moscow in 30 days. All as in the photo. I will order more
A***i –
Super, thank you
M***m –
it’s beautiful!… thanks for the faster shipping.loking forward to shop again
H***s –
Okay
A***v –
Super
Customer –
Good quality item.
M***n –
fast delivery, good product, highly recommend
Customer –
Comfortable and beautiful. There is no smell. Came for a month with excess. No problems, etc.
A***o –
She is beautiful thank you
J***a –
They are several individual bracelets. For the price they are fine.
Y***a –
All as in the picture.
N***e –
Beautiful bracelet. I love it. I recommend.
M***r –
I am very satisfied thank you
A***i –
لاباس out acceptable
N***n –
it’s came quickly…. good product. i recommended this store.
U***d –
bonitos