Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by different methods depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| India/Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xoexporter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***e –
i like it. thank you..
A***a –
Bracelet of excellent quality. Made flawlessly. However, the size is wrong. On the wrist 14.5 cm size xs, specified as 16.5 cm, strongly back-to-back. Its inner circumference is just 14.5 cm and the outer 18.5. On average, of course, 16.5, but it does not save. I hope that the skin is slightly stretched, because it is not comfortable to wear so. The star was removed because of an error with the size. In the rest there are no complaints, everything is very high quality, delivery month.
K***r –
A very beautiful strap. My son is happy with it
N***v –
Norm bracelet, i hope not to fly very quickly
Customer –
EXCELLENT
K***A –
super
A***v –
I take the second time, the first bit narrow was.
J***a –
Very well made! It is perfect. Thank you
Z***l –
nice one
U***r –
Quality norms, before moscow for a long time drove 7 weeks.
V***b –
Supper is completely satisfied. It took peter a very long time.
E***o –
All in time, the bracelet is made well. Weight has! Fastening is cool. Thick bracelet.
V***v –
Good quality…
R***n –
Delivery to the moscow region more than a month. There was practically no tracking. The parcel came without damage, the lock is not scratched, everything is fine
D***d –
Pts cool bracelet, only on hand climbed into the butt but this is my jamb itself so measured. I will hope that it will last a long time, i advise this product and the store, the best price was it and looks like in the photo without deception!!! Thank You
R***n –
Slightly too big, although the hands are not small. So look for yourself.
C***a –
A little longer than i said, but other than that, ok.
S***v –
The goods are of good quality, but lost with the size. if you have a thin brush, then take better 18.5, because 16.5 presses. and in general excellent goods, fast delivery
A***n –
Seller guaranteed good product all ok
F***r –
Product quality, great workmanship, size 18,5 cm was well adjusted. Perfect!!!
K***k –
Very good finish!
Y***o –
Very small
L***v –
excellent
Customer –
Hood
F***r –
Very nice bracelet, I am super satisfied
R***s –
It has a good finish and is of quality.
S***Z –
It’s a few millimeters larger than indicated, otherwise the d is crypt is quite accurate.
R***i –
Excellent quality. I really recommend!
A***o –
In perfect condition up to cdmx