Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by different methods depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
India/Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xoexporter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***C –
Perfecto
Customer –
Really fast shipping, just like in the pothos. Really well protected in a box, tough mine arrived with a few little indentations in one of the sides. Still will recommend as it’s good quality.
N***o –
I arrive before time everything perfect
D***e –
Really very beautiful I am very satisfied I recommend
K***y –
Came early! It looks beautiful I love it 🙂 I plan on purchasing the other crystals
M***m –
I am in love, absolute gorgeous pendulum, beautiful quality, I am so happy,.
G***r –
Delivery to moscow 2 weeks! Wonderful and very beautiful pendulum. Really made of stone. Packed with dignity. I did not communicate with the store.
C***o –
Very very beautiful product arrived in time consistent with the photo. And the after sale service very good too.
Z***a –
Pendulum is excellent, talkative.
S***n –
Thanks
F***s –
Very good quality very nice
I***a –
Big neat pendulum. Came in the box. Packing is good. Delivery fast-2 weeks to moscow. I recommend
C***t –
Excellent and fast dispatch
C***m –
item came well packed. n pretty. it work well
H***e –
packed beautifully in a box. arrived undamaged. beautiful pendulum. good quality
Customer –
Beautiful
G***a –
Nice. It comes in a box.
E***a –
I was really fascinated if that’s what i expected.
S***l –
Good product, as seen in the description. It looks good quality, i’m happy with the store.
O***a –
Very quickly delivered (8 days). Pendulum excellent
A***a –
Everything is fine and the pendulum itself and delivery.
M***m –
beautiful ❤️
D***v –
Good pendulum, quality. The stone is real. Packed in a box. The chain is short, but still very much.
B***e –
Beautiful! Very well packaged.
I***a –
Excellent store!!! Everything is super!!! +++++
U***r –
I’m in love.will order again
M***h –
Beautiful and heavy pendulum, natural stone
N***A –
Funny thing, but not natural stone
K***s –
HI there I am very happy with the order however one of the items is damaged. The side is slightly bent so i can unfortunately not resell this item Please see image attached.
C***e –
Order arrived very quickly, very nice model as in the photo delivered in a nice box, just splendid, I recommend this store
Y***a –
Everything is fine
P***s –
Everything came very well. Fast shipping. I recommend the store.
D***n –
Beautiful!
Customer –
it came super well packaged and perfect! it’s beautiful
S***s –
Is beautiful