Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by different methods depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
India/Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xoexporter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***a –
The goods came before the promised time, which pleases! The chain is very high quality, like gold! I do not know how long it will last, but for this money… i recommend the store and its product!
J***a –
thanks
I***v –
ok!
Customer –
Norms
Y***a –
In appearance, everything is fine. if i like to order more.
K***p –
Good
S***y –
Quality is satisfied.
A***n –
The goods did not come, but the money was returned.
T***A –
Came quickly
L***a –
Beautiful chain, very interesting weaving, similar to gold
K***a –
Delivery is fast.
G***n –
The chain is slightly different from gold
Y***a –
Quite quickly came the order, not so much, i will see, if the gilding does not tear it will be good. And so satisfied.)
Customer –
I order the second time the girlfriend really liked everything. the store is good delivery fast.
E***a –
The order came in three weeks. I’m very happy. Thanks to the store.
Customer –
super
N***l –
Very fast shipping. Shine as in the present, outwardly not to distinguish. The castle works well.
M***i –
All as described.
R***r –
I liked it very much. It’s time. Thanks to the store.
M***x –
The amur region reached exactly a month. Everything is perfectly packed. In the photo in comparison with the cross (585 gold). I hope in time does not blacken. The castle-dog looks weak in fastening. Seller recommend!
O***a –
The product corresponds to the description .. Wore 2 weeks (not crawled and not blackened!) the goods are happy .. Seller recommend!
G***n –
Thank you today received the order
E***e –
Beautiful weaving, looks like gold. Seller and shop recommend!
O***e –
Uzsakau antra karta, pirma grandinele nesioju nenusiimant, niekur neprarado savo spalvos, rekomenduoju si pardaveja.
S***s –
Everything came safe and sound thanks for the fast delivery
P***r –
thank you so much
N***a –
A beautiful chain but a very large woman is great, her husband approached
N***k –
The goods delivered very fast chain super cool i’m very happy thank you prdavtsu
J***e –
Ok.
D***v –
The chain is awesome .. even a little more authentic and more in weight .. thanks
O***a –
Very satisfied with the order. I recommend the store, the order came very quickly.
T***t –
Super fast shipping (two weeks) quality is good, the skin is not annoying. I order a second time. The paint did not peel off after a month of socks. I recommend!
T***a –
Thank you very much for the fast delivery! The chain is very beautiful, let’s see how it will look after time.