Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by different methods depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
India/Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xoexporter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***o –
Perfect engraving, missing seeing if it gets ugly or not, will tell time.
L***a –
very good quality product. is a shame that the lettering isnt perfect on one of the names.
F***n –
At the top, i recommend to the top at 200%!! Quality/price ratio unbeatable!! And what professionalism! Thank you.
A***a –
Beautiful
C***n –
Beautiful. Thank you very much
A***a –
I love it, it’s super nice. I don’t think it’s silver, but for 3 euros and little is a very cool detail. I recommend the product
M***i –
Perfect
R***L –
wowww it’s so beautiful and I love it thanksss will order more things thanksss again
Customer –
very nice, thanks
P***g –
He is very beautiful. I find only the s of Lars not really good looks like the Y. But further is out fun
Customer –
nice. hope it is real silver that wont be fade, rust or turning into black.. tq
M***a –
I love it, it’s just like what peraba is, thank you
Customer –
All is Ok
T***e –
Beautiful. Superbs prints. Delicate necklace. Seller and shop that I recommend. Thank you
F***R –
Liked the first one so much just had to order more, very nice and showy, store also very helpful
B***r –
I love it, it’s very finite and beautiful!
I***m –
Loved, is beautiful.
S***i –
good very delicate
A***o –
After a month the chain has darkened a bit but the pendant neither stain nor modified
J***e –
Shipment fell not trackable and lasted much longer than indicated, but he is called very beautiful, necklace is called very thin
M***z –
Good quality, nice engraving, very happy with the purchase.
Customer –
Very beautiful beautiful
F***z –
Nice hope it doesn’t get ugly
A***v –
Everything is clear, thanks to the store!
M***a –
I bought 3, they are beautiful, they bring their chain and come in their individual box very well bagged, but 2 got stained, though i think it can be cleaned. I really liked them.
C***s –
very impressed thank u
O***o –
GREAT! GREAT! GREAT! Very beautiful! High quality! Thank you!
N***k –
It is beautiful. Thank you!
M***z –
Beautiful i loved excellent material i will definitely buy back with them
A***c –
I have waited 2 months to arrive, but it is worth waiting. Beautiful, I am very satisfied and I recommend the store and the product.
L***l –
Beautiful, worth it, took quite a while to arrive, but i recommend
D***a –
Excellent store. Quick communication. Very happy with the store i recommend 100%. I’ll buy again because it has very nice products.
E***a –
Very cute pendant. The store exactly wrote, everything i asked. Thank you.
H***n –
Very pretty, lost mine unfortunatly chain broke on first day. But very pretty !!
Customer –
It’s nice but it’s stumpy right away, very low silver.
C***S –
Received quickly and according to my order.
Customer –
Top
A***T –
Very good product engravement is good
L***o –
Beautiful!
C***k –
Gas tFast Shipment and product was as advertised
Customer –
-He arrived after the agreed time, the store was very kind and the problem was solved. However, i get a little stained, we clean it up and i stay.
W***s –
Very beautiful!
F***z –
It’s very cool.
V***v –
Thank you.
L***a –
very good
A***s –
Beautiful!!!
P***a –
It’s very nice, the chain too finite; but for the price it has it’s pretty good
S***r –
Very nice product arrived quickly store very pro and answered very quickly I recommend + +
M***n –
Wonderful beautiful. I’ll ask again.
M***s –
Very nice and well finished. I recommend the store
A***k –
cudne
M***s –
Very nice and very well done. They’re very fine. They have 925 silver stamp. They have arrived in spain in 1 month and a week. I recommend the store.
A***n –
Very nice, looks like silver
M***z –
It’s beautiful and elegant. Later i will recomment if you change color
N***e –
Very beautiful delicate pendant, thanks for the inscription of names
A***a –
Sublime i am so happy
A***e –
love it thanks so much
Customer –
Perfect… Ero procupata because they were 5 names.. But all OK. Thank You store safe ordinerò New
N***o –
It’s beautiful, i love it, i hope it doesn’t get ugly because it’s precious.
Z***I –
very good thanks
B***e –
Very pretty
Customer –
I loved it, with 4 names and it was perfect.
M***n –
Beautiful without words. It’s come to me in less than a month.
T***o –
Parfait
U***s –
stunning thank you
Customer –
I like it. it’s nice.
R***z –
Beautiful and good material
C***z –
Perfecto
L***y –
Absolutely stunning…i am so so happy with it!!
V***v –
Lovely, thank you very much, it took a little while but it arrived
V***v –
I asked for it 28/03 and it’s arrived 7/5 has taken a while but it’s worth it. it’s lovely. thank you very much.
Customer –
I loved it! Very beautiful necklace!
A***A –
OK beautiful and as I wanted to 5 stars
F***n –
I am amazed and so glad with this gift for my Mother. made and engraved very nice. love it and received it very soon 1 week. Thank you so much!!!
J***t –
Very cool, good quality does not get dark and this perfect engraving
Customer –
Beautiful loved… Congratulations to… Very honest thanks❤