Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by different methods depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
India/Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xoexporter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***v –
top quality! recommendations
V***o –
Cute! Feels like it’s not cheap and won’t give me an infection.
Z***a –
Beautiful small ring, i recommend
L***z –
It’s nice the earring but it doesn’t have closure very hard to put
A***k –
Very beautiful earring, but not very convenient to wear because of the small size. The track was not tracked for a month. But everything is fine)
H***a –
Cute earring, though was problem because it refused to zwyczajnie open. Fast shipping. Very satisfied.
I***k –
It took a very long time. But i really liked it, 8mm in the cartilage came perfectly))
Customer –
Came earrings very quickly, but with the size did not guess ((not enough
Z***z –
It took a very long time. I liked how it looks, but it does not stretch at all. I had to bend to dress. I took the smallest size, came up perfectly.
H***k –
I recommend the product as shown in the photo
E***a –
The earring is super, but it went for more than two months
S***d –
Hermoso
B***s –
bonito
J***a –
Autumn is a beautiful earring, poured. 8 ml to me bolshevat, i will order another smaller
C***w –
6mm perfect for my triple helix!!
M***n –
This item took FOREVER to get here, I ordered it 3/4/19 and received it 4/11/19, an entire month and some days for a single nose hoop. it’s pretty, looks like it does on the picture but I wouldn’t be ordering again bc it took so long, which is understandable being where it’s coming from but I just refuse to wait that long again.. luckily I wasn’t in a hurry for it. Only reason it has 4 stars is bc of how long is took but other than that it’s nice. Excuse my nails and the ink stain on my hand.
M***e –
Really very beautiful, but too small for me at the Helix, I should have taken 8mm
N***a –
Until the ecb a little more than a month. Tracked. The clasp is moved by force, not snaps, and tightened by force
G***g –
Beautiful. Very delicate. It’s very strange you have to bend it to put it in. However, I expected it to be very fragile, but i’ve had it in for 3 days now and it hasn’t gotten caught on anything or bended.
V***o –
Wow it’s so small… and very fast delivered. Thank you
N***n –
Cute little earlobe earring
E***a –
The earring was less than i expected, but came to the end. It was possible to take more. And so everything is good, looks beautiful. It’s been over a month. How it came to russia was not tracked.
T***a –
Went order 1,5 months. Super thing!! Looks cool, made neatly!! Thank you very much!!
D***m –
Received after 2 months
F***o –
Very beautiful! recommended!!
A***h –
Very good quality!
D***a –
Beautiful earring. Only it is not quite convenient that there is no fastening in it, it is necessary to bend.
H***z –
love it!!! got the smaller one
E***r –
Very nice
A***a –
6mm is no good for the nose. Too small. Quality is fine and beautiful.
E***E –
great! really nice, small, girly fast delivery…can t wait to wear it! great store
A***a –
Excellent article, as it is in the publication
A***a –
Excellent product, as in the description. Price value great. Fully satisfied. Although slight delay on the delivery
Customer –
These are amazing quality at a great price! Shipped and received super fast! Will order more!!!
D***n –
You need to bend metal hoop to the side to open and close it, so I’m afraid it’s gonna break quickly…
D***r –
Such as the photos take month and a half approx to reach cd victoria tamaulipas mexico
M***z –
A little small for the nose, but very nice
P***a –
This one as seen in the pictures, but it’s very small
T***a –
OK
B***a –
Multumesc!!