Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by different methods depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
India/Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xoexporter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***a –
Everything is fine, only why i need three hats-i do not understand: d
S***a –
Amazing earrings! They look exactly like the pictures here and they are no smaller in person. They have a very good size. Also, the colour is gorgeous, amazing for the price! It even brings spare parts, and it took 20 days to arrive to Portugal.
R***i –
Gorgeous!!! They also came with an extra closing button.
A***a –
The track was not tracked. the parcel went more than a month. the parcel was put in the mailbox. all as in the photo, one carnation curve
I***a –
Nice product
J***a –
Green earrings are very cute. There was even an extra clip in the bag.
I***i –
Cute earrings. The parcel is happy. I will order more
M***a –
Good earrings! Put a spare lock + But delivery to moscow 2 months.
J***L –
Fits the description. Delivery after scheduled date.
U***a –
The goods came, but on one carnation a small strip
M***a –
Earrings well made, nicely the prezentują. Plus for extra zatyczkę.
R***e –
They’re beautiful! I love them! Recognition to the store. Thank you!
J***z –
Came in good condition, looks like pics, very pretty, also came with spare plugs which is awesome
L***a –
Went a very long time, and so cute there is an additional lock
A***a –
Lovely store and quality goods. I ordered several positions. Everything is perfectly packed, delivery is very fast. Earrings are made neatly, the stone is glued, to the touch natural. Looks very and very dignified. Definitely recommend both the seller and all products of this store. Be sure to order more colors
A***a –
Earrings as pictured, are very nice, well it wears. Included is backup plug, which is big plus
D***a –
Pretty))) small truth is very, well, to work in the office, the most it) in the complete set of fasteners additional) it is good
Customer –
Very cute buns 🙂 thanks to the store! :)))
D***d –
Ordered 16.02, threw in the mailbox 3.04. Beautiful. But one earring came defective, peeled off, but glued on the glue moment, and everything is fine!
M***n –
Wonderful earrings. Look expensive. I strongly advise
K***p –
Everything corresponds to the description, beautiful earrings, delivery fast!
N***a –
In general, super earrings came)) the store put straight three locks
O***a –
Earrings just super!!! Very expensive look!! I’m delighted, i’ll order something from this series
V***a –
Good earrings, came in 3 weeks, although not tracked
A***a –
green are a little bit dark but still beatiful
D***n –
Beautiful, put additional fasteners
D***X –
Piekne!
Customer –
Earrings are wonderful, very high quality, well packed, clip tight, store put 3 pieces)
G***g –
In kiev for 1,5 months, the second time i order earrings cool
D***F –
Earrings are good! However, i ordered april 26, in st. petersburg came on may 8. Includes three fasteners that autumn is convenient. I recommend!
V***a –
Excellent earrings! But the mail almost lost them.
M***a –
Earrings are cool, quality, let’s see how they will be in the sock. But initially ok. Thanks to the store.
Customer –
earings are super arrived great packaged store,i’m verry satisfied
A***a –
Good earrings, expected more size, well, nothing. Walked long
E***a –
Cute earrings. Small but beautiful. The store put an additional fastener.
J***a –
Cool carnations, all as in the photo!
K***a –
Very fast delivery
A***a –
Beautiful earrings, very beautiful, though, i thought they would be a little smaller, but they look great. Very convenient to fasten, the carnation does not slip. Thank you, super!
A***a –
Very cool, absolutely satisfied!
Customer –
Long walk. And so beautiful!