Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by different methods depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
India/Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of xoexporter.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***i –
beautiful
W***S –
the necklace is beautiful but they don’t respect the delivery time.
T***a –
Very beautiful.
S***k –
Cool, thank you.
C***a –
good quality.
Customer –
Necklace is beautiful!
E***v –
The order arrived whole, all as in the description. Seller recommend.
R***n –
Very beautiful pendant, i already ordered from this store pendant rhombus and i also really liked everything. Pendant super!!!. I advise the seller.
Customer –
beautiful !!!
I***a –
Beautiful decoration, just below the chest, above not adjust, if only replace the chain. Pendant when walking brinchit. Shipping about 1,5 months, tracked. Beautiful.
T***a –
Super!!! Cool suspension!!!
N***o –
Everything suits me. Fast shipping. Very satisfied. Thank you
B***a –
Cool!! Really liked
J***a –
All ok, delivery is long
G***s –
Beautiful pendant, thank you
L***t –
Beautiful product
S***v –
Thank you for the necklace. It responds to the description. Everything is fine with it.
V***o –
Everything came. Long enough. The goods are normal.
V***p –
The description corresponds. Not very reliable fasteners of lower rhombuses. Delivered an order for a month with a small one.
L***c –
ok
Customer –
Beautiful pendant
L***l –
Köszönöm!
Customer –
nice
A***a –
The pendant is very stylish, the quality is excellent. Fast shipping
E***a –
Unfortunately not perfect. One came with chips and cracks, the other on the metal of the notches is, felt by pointing a finger, with the store did not communicate, delivery average at speed. Packed well, i think just a marriage, inattentively thrown in a package. For scoloty asked for a part of the refund, let’s see how to solve the dispute
N***a –
The decoration is beautiful, the only thing is that there is a sound from the touch of the central part of the decoration on the edge. The order was issued on march 28, received on may 10. There was no tracking at all. But, everything is in proper condition. I’m glad.
G***o –
The pendant is beautiful, the description is accurate. Big. To a small black dress is perfect. The store is sociable, friendly. Huge thank you
D***e –
Prekę užsakiau 2019.03.31, gavau 2019.05.09 Atitinka aprašymą. Gaminys padarytas outlets. Supakuota outlets. Dėkui.
S***o –
Lovely, very good quality, arrived in chile in 4 weeks, very responsible store, thank you.
J***s –
Nice quality love it.
K***a –
Good quality pendant, shipping more than a month